SHIPPING INFORMATION
SHIPPING AREA

Frankie & Kids currently ships to:

  • Austria, Belgium, Czech Republic, France, Germany, Ireland, Italy, Poland, Portugal, The Netherlands.

For other destinations, please contact us at hello@frankieandkids.com
ORDER PROCESSING

Orders are processed within 1 to 3 business days, unless otherwise stated on the product page.

Orders are not processed on weekends or Belgian public holidays.

You will receive a confirmation email once your order has been shipped
DELIVERY TIMES

Estimated delivery times:

  • Belgium: 1–3 business days after dispatch
  • The Netherlands: 2–4 business days after dispatch
  • Other EU countries: 2-5 business days after dispatch

These timeframes are indicative and may vary depending on the carrier or exceptional circumstances.

Frankie & Kids is not liable for delays caused by carriers, force majeure, or incorrect address details provided by the customer.
SHIPMENT FEES

Shipping costs are displayed during checkout, before the order is confirmed.

Any promotions (such as free shipping above a certain order value) will be communicated separately.
HELP

Please inspect your order upon receipt.
Contact us immediately at hello@frankieandkids.com if:

  • An item is defective or damaged
  • You received the wrong item

We will carefully review the issue and provide an appropriate solution.